What is Virtual Agent?

Virtual Agent (sometimes called an intelligent virtual agent or virtual assistant) is a software service that provides automated assistance by simulating a two-way text communication to engage consumers in a personalized conversation.
In other words, Virtual Agent gives your visitors immediate answers to their questions, without the delays that create customer frustration.

Why Virtual Agent?

There are a lot of benefits of using a Virtual Agent on your website to enhance your online business:

Hi there! I am Robo, Nero Chat Virtual Agent. This is a live demo. Ask me a question.
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 Your website is a 24 hour, 7 days a week potential lead generator that can reach audiences from any country around the world. Adding Nero Chat Virtual Agent on the web pages gives your websites a round-the-clock online presence and possibility to collect online leads even if all your human agents are offline.

 Collect market intelligence by analyzing conversations content between consumers and Virtual Agent. Receive a "complete picture" on business performance such as products, shipments and purchases issues for better business decisions-making!

 Forrester research reveals an important fact: Your customers don't want to call or email you. Consumers crave for an effective and fast online support service or self-help. By adding Nero Chat Virtual Agent to your website, you will enhance the user experience by providing a personalized self-help experience.

 Reduce customer service operational costs by deflecting human assisted costs.

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