NERO CHAT PRODUCT FEATURES

We developed Nero Chat solution to be simple and intuitive with smooth integration into your website pages. Including separate mobile application tool to stay connected to your website visitors anyplace and anytime.
Nero Chat is proven to generate more leads, reduce online abandonments and increase customer satisfaction.

Get started 1-2-3

Sign up Click here to sign up and start your 14 day free trial (no credit card required, no obligations, no need to choose your plan now).
Copy Code Copy and paste a short script into your website pages. Need help? Email or chat with us and we will be happy to assist!
Check your website See the chat window on your site. The chat window always stays on top of your website, does not blink and reload.

Meet Your Web Based Dashboard

Manage Multiple Agents and Domains Easily add agents and domains. Manage simultaneous chats from all your websites from one place in our super friendly dashboard.
Learn from Chats History Simply check your chats history and statistics for all domains and agents.

Enable Virtual Agent

Don’t have available agents online? No problem, just enable Nero Chat Virtual Agent.

Simulates a Live Chat session
Easily trainable to answer on any topic
Proactively initiate chats with visitors
Collect leads
Gather details on customer needs
Help qualify customers for complementary products and services

Learn more

Chat Window

Customize eye-catchers Get your visitors attention by adding customazible eye-catchers from our gallery list.
Let your visitors easily find the Live Chat option when they browse your website.
Smart offline modes Show a contact form to collect leads when you are not online. Hide chat window when you are offline Activate virtual agent in offline mode.
You choose which offline status is best for your business.

Be mobile

Who said you have to be connected to your PC in order to chat with your website clients? You can be simultaneously logged in a few devices.

You choose if to chat from web-based dashboard or your mobile on the move
Receive alerts when a visitor is browsing your website or initiates a chat
Reply to chats in a snap using canned responses
Send an email transcript once the chat is over
Chat with multiple users from all your domains at the same time from one place

Learn more

All Plans Packed With These Powerful Features

Secure chats on SSL websites

If your website uses SSL certificates (https), your chats will be also safely encrypted.

Chat in your own language

Our chat window supports any language. Communicate with your visitors in any language you like.

Real-time visitor monitoring

View information about your website visitors - from what site they arrived, which key- word they searched, what page they are browsing now.

Convenient shortcuts

We offer handy shortcuts to save time in typing the same answers again and again!

"Is typing" indicator

Works in both directions. You will see when the visitor is typing to you. Visitors will also see that you are typing to them.

Sound alerts

You will receive a sound alert for every new chat request.

Customize Attention Grabbers

Choose from the gallery of Attention Grabbers to make it easier for visitors to find a Live Chat option on your website.

Collect leads when offline

Visitors can send you messages when you are offline.

Canned responses aka hints

Save the variety of canned responses for messages you send often and receive hints for a more suitable suggestion of reply.

Dedicated Success Manager

We will help you with any set up questions and make sure you get the most out of Nero Chat.