NERO CHAT BLOG

Top 3 Reasons Why Your Website Must Have a Live Chat Feature
April 10, 2013
Author: Admin
Category: Live Chat

Here are three reasons why you must have a Live Chat feature on your website:

Save Time
We all know that time is money. Using Live Chat on your website will save you both. If a person can answer one phone call or respond to one email at a time, Live Chat agent can easily handle multiple chats (usually up to 5-6) at once. If you run several domains, using Live Chat software makes it possible to manage all messages from all domains in one chat window for increased effectiveness. Adding a Live Chat feature to your web pages is a perfect solution to decrease interaction costs and the need to hire more staff.

Know Your Customers
Your business can't survive without customers. Therefore, if you know exactly what your clients want, you will be able to offer them better service and have more buyers. Chatting with your website visitors will give you the best idea what your customers and potential buyers are looking for. It will help you to improve your products and services to fit your clients' needs.

Increase Sales
You can make increase sales by up-selling your products, by getting more sales from existing customers, or by increasing the number of your customers. Luckily, using Live Chat on your website pages can help you with all the above. Offering guidance to your web visitors during the shopping process will help them to make a purchase. Customers in buying mode are in a more likely to agree to the up-sell if asking the right questions at the right time. According to the eMarketer survey, 63% are more likely to come back to a website that offers Live Chat. 62% are more likely to buy from the website again. Additional 38% replied they had made their purchase due to the chat session itself.

If your website doesn't have a Live Chat feature yet, don't wait, add it today. It takes only 60 seconds.